A B C D/E F G H I/J L M N O/P Q/R S T V W Y Z
ACAS
Tel. 08457 474747
acas.co.uk
Acomb Health Centre
for: Family Planning Clinic, 1 Beech Grove, Acomb
Drop-in: Fri: 4.00-4.30pm (U 25's) and Appt's: Tues: 6-8pm & Fri: 2-4pm
Tel. 724872
Advisory Service for Squatters
Tel. 0845 6445814
www.squatter.org.uk
Alcoholics Anonymous
Tel. 08457 697555
email: alcoholics anonymous
alcoholics-anonymous.org.uk
* Arc Light
Union Terrace
Tel. 630500 (open 24hr)
email: arclight
Askham Bryan College health drop-in
Thurs: 12.30-1.30pm
Tel. 725436
Babes in Arms
Meets at Space 109, Walmgate on Wed's 3.00-4.30pm
Ring Kate on 07780 587356
beat - helpline (over 18's)
Mon-Fri: 10.30am-8.30pm and Sat 1-4.30pm
Tel. 08456 341414
email: beat
b-eat.co.uk
beat - youth line (under 25's)
Mon-Fri; 4.30-8.30pm and Sat 1.00-4.30pm
Tel. 08456 347650 or text 07786 201820
email: beat youthline
b-eat.co.uk
blood.co.uk
BPAS helpline
Tel. 08457 30 40 30 (24hr)
bpas.org
Brook
Mon - Fri: 9.00am-5.00pm
Tel. 0808 802 1234 or text BROOK INFO to 81222.
You'll get a list of options to choose from for info straight to your mobile.
brook.org.uk
BT Basic
Tel. 0800 783 1675
btplc.com
BTCV York
Tel. 644300
btcv.org/yorkyouth
Callcredit Ltd
PO Box 49, Leeds, LS3 1WZ
* Carecent
Mon-Sat: 8.30-11.00am
Central Methodist Church, St. Saviourgate
* CASTLEGATE
for young adults 16-25
(see here fore more information)
Mon-Fri: 11am - 5pm and
Thurs: 11am - 7pm
29 Castlegate
Tel. 555400
email: mail@29castlegate.org
29castlegate.org
Child Benefit helpline
Tel. 0845 302 1444
Childline
Tel. 0800 1111 (24hr)
childline.org.uk
Children and Family Services: referrals through Customer Advice
Children's Rights Officer
Tel. 07769 725174 (mob)
* Citizens Advice Bureau (CAB)
3 Blossom Street
Mon, Tues, Thurs: 9.30am-12 noon and Wed: 4.30-7.00pm
but call as these may alter.
Advice line: 0844 826 9705
yorkcab.org.uk
adviceguide.org.uk
City of York Council
Tel. 551550 (main switchboard)
york.gov.uk
Community Furniture Store
Unit 29, Raylor Centre, James St
Mon-Sat: 9am-4.45pm (4pm Sat)
Tel. 426444
Community Legal Advice
Tel. 0845 345 4 345
communitylegaladvice.org.uk
Community Services Acomb
50 York Road, Acomb
Tel. 551550
* Compass One
6/7 Bridge Street
Mon, Wed: 11.00am-4.30pm
Tues, Thurs: 11.00am-7.00pm and
Fri: 11.00am-4.00pm
Tel. 670046
compass-uk.org
condomessentialwear.co.uk
Connexions - see Castlegate
Connexions adviser for young parents
Tel. Trina on 07920 021434
or at IDAS: Tel. 646036
Consumer Direct
Tel. 0845 4040506
consumerdirect.gov.uk
Council Benefits Advice Team
Tel. 552233 or 552252
Council Tax Benefits
Tel. 551558
* Customer Advice Centre
(for Housing Options; Homeless Prevention Team; Young Person's
Accommodation Workers and referrals to all Social Services.)
10-12 George Hudson St.
Mon-Fri: 8.30am-5.00pm
Tel. 554141 (office hours)
Tel. 0845 034 9417 (emergencies)
Dental Line
Tel. 724107
Drinkline
Tel. 0800 917 8282 (24 hr helpline)
E
Equality and Human Rights Commission
Tel. 0845 604 6610
equalityhumanrights.com
Equifax plc
Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US
Experian Ltd
Consumer Help Service, PO Box 8000,
Nottingham, NG80 7WF
Family Information Service
Tel. 554628
or text 'info' to 07624 802244 to be called back
email: FIS
yor-ok.org.uk
Family Planning Clinic see Monkgate HC, Acomb HC
FFLAG
Tel. 0845 6520311
fflag.org.uk
* Foundation (Housing)
Bowes Morrell House, 111 Walmgate
Tel. 526240
Frank
0800 776600 (24hr)
email: frank
talktofrank.com
Freecycle
York
a guide and link to membership page at:
yorkrecycling.net/freecycle
* Future Prospects
24 Swinegate
Mon: appointments only
Tues, Wed, Fri: 10.00am-4.00pm
Thurs: 10.00am-7.00pm and
Sat: 10.00am-1.00pm
Tel. 634748
futureprospects.org.uk
Gamblers Anonymous
Tel. 08700 508880 (24 hr)
gamblersanonymous.org.uk
GamCare
8.00am-midnight every day
Tel. 0845 6000133
gamcare.org.uk
Get Connected
Daily 1.00-11.00pm
Tel. 0808 800 4994
email: getconnected
getconnectednow.co.uk
* GUM Clinic
31 Monkgate
Ring for drop-in times as these vary
Tel. 725412
gumtree website
http://york.gumtree.com
HARP (Housing Advice)
Mon, Wed, Fri: 10.00am-1.00pm
Tel. 01845 521458 (national rate)
HSE
Tel. 0845 345 0055
hse.gov.uk
Healthy Start Vouchers helpline
Tel. 0845 607 6823
Home-Start York
Mon: 9.00am-1.00pm and
Tues-Fri: 9.00am-12.30pm
Tel. 674764
email: homestart
home-start.org.uk
* Housing Benefit Office
Benefits Services, City Finance Centre, Library Square
Mon-Fri: 8.30am-5.00pm
Appointments also available
Tel. 551556 (fax 551190)
Young Person's Reps Tel. 551556
or text/call 07824 431500
Housing Options Team and
Homeless Prevention Team
see Customer Advice Centre
Housing Registrations
Finance Centre, Library Square
Tel. 554044
Housing Standards and Adaptations Team
10-12 George Hudson St.
Tel. 554050
email: housing standards
Independent Domestic Abuse Services (IDAS)
Mon-Fri: 8.00am-8.00pm
Tel. 646630 (24 hr answer phone)
Outreach: Mon-Fri: 9.00am-5.00pm
Tel. 646036 (also for Trina Warriner)
idas.org.uk
J
* Jobcentre Plus
at Stonebow or 11-17 Monkgate, depending on your postcode.
New claims: 0800 0556688
Social Fund questions: 0845 608 8671
Crisis Loan applications; 0800 032 7950
Enquiries about your claim: 0845 608 8550
jobcentreplus.gov.uk
Joseph Rowntree Housing Trust
Tel. 735000
jrht.org.uk
Learn Direct
Tel. 0800 101901
learndirect.co.uk
Learner Support helpline
Tel. 0800 121 8989
direct.gov.uk/moneytolearn
Leeds Gay Switchboard
Tel. 0113 245 3588 (national rate)
leeds-switchboard.org.uk
Liberty
yourrights.org.uk
Mencap Pathway
Tel: Maria Melling on 670924 or 07939 475832 (mob)
email: York Mencap
MESMAC
Tel. 620400
Community Development Worker
at Mesmac:
Ellen Hill Tel. 07899 016239 (mob)
email: Ellen at Mesmac
mesmac.co.uk
Message Home
Tel. 0800 700 740 (24hr)
missingpeople.org.uk
Mind, York and District
9 Castlegate
General enquiries: 647014
Information line: 647349
Advocacy: 647030
Befriending: 466660
Counselling/Carer's Counselling: 466690
yorkmind.org.uk
* Monkgate Health Centre
31 Monkgate
for: Family Planning Clinic
Drop-in:
Mon: 9.30am-6.30pm (all ages)
Mon-Fri: 4-6.30pm (U 25's)
Tues-Fri: 5.30-6.30pm (all ages)
Sat: 12.30-3pm (U 25's)
appointments also Tues-Sat.
Tel. 725432
for: Young People's Sexual Health Outreach Team Tel. 725436
for: Yorscreen Tel. 725440
National Debtline
Mon-Fri: 9.00am-9.00pm and
Sat: 9.30am-1.00pm
Tel. 0808 808 4000
nationaldebtline.co.uk
National Gas Emergency
Tel. 0800 111999 (24 hr)
National Self Harm Network
nshn.org.uk
Network 2
Tel. Alison on 552444 or 07901 813436 (mob)
NHS Direct helpline / NHS website
0845 4647
nhs.uk
North Yorkshire AIDS Action
11 St. Saviour's Place
Drop-in: Mon-Fri 10.00am-4.00pm
Tel. 640024
North Yorkshire Credit Union
Tel. 676633
nycu.org.uk
North Yorkshire Stop Smoking Service
Tel. 0845 8770025
One Parent Families helpline
Tel. 0800 018 5026
oneparentfamilies.org.uk
P
Parentline Plus
Tel. 0808 800 2222 (24hr)
parentlineplus.org.uk
Patient Advice and Liaison
Service (PALS)
0800 0688000
email: PALS
* Peasholme Resettlement Centre
4 Fishergate (from Sept '09)
Tel. 627228
Peasholme Shared Housing
Basement Office, 28 St. Mary's
Tel. 653930
peasholmecharity.org.uk
PMS Team for the homeless
Tel. 725406
Police Headquarters
Fulford Road
Tel. 0845 60 60 247
Prince's Trust
Tel. 0800 842842
princes-trust.org.uk
Quitline
Daily 9.00am - 9.00pm
Tel. 0800 002200
email: quitline
quit.org.uk
quitbecause.org.uk
R
Relate-teen or Relate
Sir Thomas Herbert's House,
14 Pavement
Tel. 625971
email: Relate
Runaway Helpline
Tel. 0808 800 7070 (24hr freephone)
missingpeople.org.uk/runaways
Ryedale Housing Association
Tel. 754400
Safe and Sound Homes (SASH)
referrals from Castlegate, Pathway Team, Customer Advice Centre etc.
Tel. 622233
* Salvation Army
(Early Intervention and Prevention Team)
The Citadel, Gillygate
Drop-in: Mon-Fri: 9.30am-1.00pm
emergency appointments 'til 4pm
Prevention drop-in: Fri: 1.00-4.00pm
Tel. 630470
Samaritans
89 Nunnery Lane
Tel. 655888 at any time
or call in between 8am-10pm (but call ahead to check someone's free)
If lines are busy Tel. 08457 909090
Saneline / SANEmail
Every day 6.00-11.00pm
0845 767 8000
email: SANEmail
sane.org.uk
Scarcroft Project
referrals from Castlegate, Customer
Advice Centre, Pathway Team etc.
Tel. 637233
Sexwise helpline (under 18's)
7.00am-midnight every day
Tel. 0800 28 29 30
Shelterline
8.00am-midnight every day
Tel. 0808 800 4444
Southlands Road Hostel
Tel. 675837
Survive (for women)
Mon: 6.30-9.00pm
Thurs: 7.30-10.00pm
Tel. 642830 (24 hr answer phone)
email: survive
Survivors UK (for men)
Mon, Tues, Thurs: 7.00-10.00pm
Tel. 0845 122 1201
email: survivorsuk
Tax Credits helpline
Tel. 0845 300 3900
thepress.co.uk
Tommy's Pregnancy Health Info
Mon-Fri: 9.00am-5.00pm
Tel. 0870 777 3060
tommys.org
Traveller and Ethnic Minority Support Services
Connexions PA
Tel. Ruth Robson on 554336 or
07881 678062 (mob)
TV Licensing
Tel. 0844 800 6790
Cash payment plan:
Tel. 0845 601 5526
tvlicensing.co.uk
Victim Support North Yorkshire
Tel. 0845 071 0871
v involved at York CVS
Priory Street Centre
15 Priory Street
Tel. 621133 or 07807 020993 (mob)
email: v involved
Voice and Influence Project
Tel. 552350
VT Enterprise
Merchant House, 11a Piccadilly
Tel. 656655
Westfield Young Parents
The Family Learning Portakabin, Westfield School
Meets Mondays 10.00-12noon
Tel. 551773
Witness Service:
Crown Court: Tel. 655497
Magistrates Court:
Tel. 637778
YC Net
email: youngcarers
youngcarers.net
YorBabe
Tel. Denise Robson on 725436 or 07961 483687 (mob)
York Alcohol Advice Service
The Lodge, 63 Bootham (just inside Bootham Park Hospital entrance)
Mon, Weds: 9.00am-8.00pm and Tues, Thurs, Fri: 9.00am-4.00pm
Tel. 652104
yaas.info
* York Central Library
Museum Street
Tel. 552815
york.gov.uk/libraries
York College
Sim Balk Lane
Tel. 770200
Counselling Service: Tel. 770397
Skills for Life: Tel. 770410
Health drop-in Mon & Fri: 12-2pm:
Tel. 725436
yorkcollege.ac.uk
York CVS
15 Priory Street
Tel. 621133
York Hospital
Wigginton Road
Tel. 631313
York Housing Association
2 Alpha Court,
Monk's Cross Drive, Huntington
Tel. 636061
York LGBT&Q Youth Project
Tel. 07767 318175 (leave message)
lgbyouthyork.org.uk
York Mediation Service
Tel. 553838
email: mediation
* York NHS Walk-in Centre
31 Monkgate
every day 8.00am-6.00pm
Tel. 725401
York Nightstop (and Crashpad)
referrals from Castlegate, CAB, Peasholme, Salvation Army etc.
email: York Nightstop
Tel. 652043
York Pathway Team
Tel. 555310
York Racial Equality Network
20 Falsgrave Crescent
Tel. 642600
email: YREN
yren.co.uk
York Reach
6 Peckitt St (street next to fire station)
Tel. 675040
York Register Office
56 Bootham
Tel. 654477
email: registrar
york.gov.uk
York Travellers Trust
20 Falsgrave Crescent,
Burton Stone Lane
Tel. 630526
York Women's Counselling Service
York CVS, 15 Priory Street
Tel. 652706 (leave message)
York Young Carers
17 Priory Street
Mon, Tues, Thurs: 10-12 & 1-3.30pm and
Wed: 1-3.30pm
Tel. 715490
yorkcarerscentre.co.uk
York Youth Hostel
42 Water End, Clifton
Tel. 0845 371 9051
yha.org.uk
Young Men's Group
meet Thurs 3.30-5.00pm at Acomb Library
Tel: Steve on 07770 643751 or
Phil on 551766
YoungMinds Parents Info Service
Mon-Fri 10am-4pm & Wed: 6-8pm
Tel. 0800 018 2138
youngminds.org.uk
Young Parent's Group
at the Avenues Children's Centre, Sixth Avenue
Meets Wed: 10.00-11.30am
Tel Tracy on 551250
Young People's Services
General enquiries: 552350
North Team (Kingswater): 552373
East Team (Fulford): 551784
West Team (Moor Lane): 551761
D of E Awards: 552350
Momentum on 2 Wheels: 07776 456955
Basement Project: 07768 926379
email: YPS
* Youth Offending Team
10-12 George Hudson St
Tel. 554565
york-yot.org.uk
Zoo Skatepark
Tel. 07917 233511 (mob)
myspace.com/thezooskatepark
Phone Codes and costs:
Calls from a BT landline:
0844: max 5p/min
0845: max 3.9p/min
0870: max 7.9p/min
0800 and 0808: free
many packages offer cheaper costs
Calls from your mobile:
Costs vary depending on your provider.
0800 and 0808: most providers charge for these calls.
If you get free minutes to national numbers, check out 0800buster.co.uk
which gives you a national number to re-route your call.