A B C D/E F G H I/J K/L M N O/P Q/R S T U/V W X Y Z
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ACAS
Employment Rights helpline
Tel. 08457 474747
acas.org.uk
Acomb Health Centre
for: Family Planning Clinic, 1 Beech Grove, Acomb
Drop-in: Fri: 4.00-4.30pm (U 25's) and Appt's: Tues: 6-8.30pm & Fri: 2-4pm
Tel. 01904 721111
Advisory Service for Squatters
Tel. 0845 6445814
www.squatter.org.uk
Alcoholics Anonymous
Tel. 08457 697555
email: alcoholics anonymous
alcoholics-anonymous.org.uk
apprenticeships.org.uk
vacancies and applications
Arc Light
Union Terrace
referrals through Salvation Army, etc
Tel. 01904 630500 (open 24hr)
email: arclight
Askham Bryan College health drop-in
Contraceptive and Sexual Health Clinic
Thurs: 12 - 2pm
Tel. 01904 725436
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Babcock Enterprises
Merchant House, 11a Piccadilly
Tel. 01904 656655
Babes in Arms
Meets at Space 109, Walmgate on Wed's 2.30-4.00pm
Ring Trina on 07920 021434
beat helpline (over 18's)
Mon-Fri: 10.30am-8.30pm and Sat 1-4.30pm
Tel. 08456 341414
email: beat
b-eat.co.uk
beat youthline (under 25's)
Mon-Fri; 4.30-8.30pm and Sat 1.00-4.30pm
Tel. 08456 347650 or text 07786 201820
email: beat youthline
b-eat.co.uk
the Besom in York
referrals only, through your support worker
blood.co.uk
BPAS helpline
British Pregnancy Advisory Service
Tel. 08457 30 40 30 (24hr)
bpas.org
Breastfeeding helpline
Tel. 0300 100 0212
breastfeeding.nhs.uk
Brook
Mon - Fri: 9.00am-7.00pm
Tel. 0808 802 1234 or text BROOK HELP to 07717 989023 at standard SMS rate.
You'll get a list of options to choose from for info straight to your mobile.
brook.org.uk
BT Basic
Tel. 0800 800 864
bt.com/btbasic
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* Carecent
Mon-Sat: 8.30-11.00am
Central Methodist Church, St. Saviourgate
carecent.org
Careers Advice helpline
Tel. 0808 0013219 (age 13-19) & direct.gov.uk
search for 'planning your future'
Tel. 0800 100 900 (age 18+) & direct.gov.uk/nextstep
CASTLEGATE
for young adults 16-25 in York
(see here for more information)
Mon-Fri: 11am - 1pm and 1.30pm - 4.30pm
29 Castlegate
Tel. 01904 555400
email: mail@29castlegate.org
29castlegate.org
Child Benefit helpline
Tel. 0845 302 1444
direct.gov.uk or hmrc.gov.uk
Childline
Tel. 0800 1111 (24hr)
childline.org.uk
Children's Centres
yorkchildrenscentres.org
Children's Rights Officer
Tel. Nikki Wilson on: 07769 725174 (mob)
email: nikki
yor-ok.org.uk/rights
Children's Social Care: (Social Services)
Tel. 01904 551900
Citizens Advice Bureau (CAB)
3 Blossom Street
Mon, Tues, Thurs: 9.30am-12 noon and Wed: 4.00 - 6.00pm
check latest opening times online
Advice line: 0844 826 9705
email: CAB
yorkcab.org.uk
adviceguide.org.uk
City of York Council
Tel. 01904 551550 (main switchboard)
york.gov.uk
Community Furniture Store
Unit 29, Raylor Centre, James St
Mon-Fri: 9am-4.45pm 3.30pm Sat)
Tel. 01904 426444
Community Legal Advice
Mon - Fri: 9am - 5pm
Tel. 0845 345 4 345
direct.gov.uk search for
'legal advice'
Compass One
6/7 Bridge Street
Mon, Wed: 11.00am-4.30pm
Tues, Thurs: 11.00am-7.00pm and
Fri: 11.00am-4.00pm
Tel. 01904 670046
compass-uk.org
Consumer Credit
Counselling Service (CCCS)
Mon – Fri: 8.00am–8.00pm
Tel. 0800 138 1111
cccs.co.uk
Consumer Direct
Tel. 0845 4040506
consumerdirect.gov.uk
Council Benefits Advice Team
Tel. 01904 552233 or 552252
Council Tax Benefits
Tel. 01904 551558
Customer Services Centre
For Housing Options Team, Bond Guarantee, Housing Benefit,
Young Person's Accmmodation Workers and referrals to all
Social Services.
Library Square,
Museum St
Mon-Fri: 8.30am–5.00pm
Tel: 01904 554500: Housing Options
Tel. 01904 554044: Housing Registrations
Tel: 01904 551900: Children Social Care
Tel: 01904 555111: Adult Social Care
Tel. 0845 034 9417: Out of hours emergency
number
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Dental Line
Tel. 0300 303 0060
direct.gov.uk
information about benefits, student finance, jobcentre vacancies, tax and NI,
careers advice etc
do-it.org.uk
volunteering opportunities
Drinkline
Tel. 0800 917 8282 (24 hr helpline)
nhs.uk/livewell/alcohol
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Employment Rights Line
Tel. 01904 659056 (leave a message to be called back)
Equality and Human Rights Commission
Tel. 0845 604 6610
equalityhumanrights.com
Estate Managers (Council)
Tel. 01904 551200
Everything's Possible
everythingspossible.org
Explore York Library
Museum Street
Tel. 01904 552815
york.gov.uk/libraries
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Family Information Service
Tel. 01904 554444
or text 'info' to 07624 802244 to be called back
email: FIS
yor-ok.org.uk
Family Lives helpline
0808 800 2222
familylives.org.uk
Family Planning Clinic:
see Acomb
Health Centre and Yorclinic
FFLAG
Tel. 0845 6520311
fflag.org.uk
findaproperty.com click on 'rent'
First Base
Tel. 01904 620879
moving - ring for new address
fish4homes.co.uk click on 'homes for rent'
Foundation
Bowes Morrell House, 111 Walmgate
Tel. 01904 526240
foundationuk.org
Frank
0800 776600 (24hr)
or text 82111 (standard charge)
talktofrank.com
Freecycle
York
a guide and link to membership page at:
yorkrecycling.net/freecycle
Future Prospects
24 Swinegate
Mon: 11am - 4pm
Tues, Wed, Fri: 10.00am-4.00pm
Thurs: 10.00am-7.00pm and
Sat: 10.00am-1.00pm
Tel. 01904 634748
futureprospects.org.uk
futures for me
yor-ok.org.uk/futures4me
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GamCare
8.00am - 2.00am every day
Tel. 0845 6000133
gamcare.org.uk
Gingerbread single parent helpline
Tel. 0808 802 0925
gingerbread.org.uk
GUM Clinic
see Yorclinic
gumtree website
gumtree.com/york
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HSE
Tel. 0845 345 0055
hse.gov.uk
Healthy Start Vouchers
Tel. 0845 607 6823
healthystart.nhs.uk
Home-Start York
Mon: 9.00am-1.00pm and
Tues-Fri: 9.00am-12.30pm
Tel. 01904 674764
email: homestart
home-start.org.uk
Housing Benefit Office
Library Square, Museum Street
Mon-Fri: 8.30am-5.00pm
Appointments also available
Tel. 01904 551556 (fax 551190)
or text/call 07824 431500
Housing Options Team:
Customer Services Centre, Library Square, Museum Street
Tel. 01904 554500
Housing Registrations
Customer Services Centre, Library Square, Museum Street
Tel. 01904 554044
Housing Standards and Adaptations Team
10-12 George Hudson St.
Tel. 01904 554090
email: housing standards
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Independent Domestic Abuse Services (IDAS)
Mon-Fri: 8.00am - 8.00pm
Tel. 01904 646630 (24 hr answer phone)
Outreach: Mon-Fri: 9.00am - 5.00pm
Tel. 01904 646036
idas.org.uk
Adviser for Young Parents:
Trina Warriner: 07920 021434
email: trina
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Jobcentre Plus
Stonebow - all claimants under 25
(11-17 Monkgate for age 25+)
New claims: 0800 0556688
Social Fund questions: 0845 608 8671
Crisis Loan applications; 0800 032 7952
Enquiries about your claim: 0845 608 8550
These 0800 numbers are free from most mobile phone networks
direct.gov.uk
Joseph Rowntree Housing Trust
Tel. 01904 735000
jrht.org.uk
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Key House
Mon, Wed, Fri: 10.00am-1.00pm
Tel. 01845 521458
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Learner Support helpline
Tel. 0800 121 8989
direct.gov.uk/moneytolearn
Liberty
yourrights.org.uk
Lime Trees
31 Shipton Road
referrals through your GP or school
Tel. 01904 726610
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MESMAC
Tel. 01904 620400
Community Development Worker
email: Pete at MESMAC
mesmac.co.uk
Message Home
Tel. 0800 700 740 (24hr)
missingpeople.org.uk/messagehome
Mind, York and District
Highcliffe House, Highcliffe Court, Clifton
Tel. 01904 643364
yorkmind.org.uk
Monkgate Health Centre
see Yorclinic
my head hurts
youngminds.org.uk/myheadhurts
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nacro.org.uk
search for 'sorting yourself out'
National Debtline
Mon-Fri: 9.00am-9.00pm and
Sat: 9.30am-1.00pm
Tel. 0808 808 4000
nationaldebtline.co.uk
National Gas Emergency
Tel. 0800 111999 (24 hr)
National Self Harm Network
Thurs - Sat: 7.00 - 11.00pm
Sundays: 6.30 - 10.00pm
Tel. 0800 622 6000
nshn.org.uk
New Roads (formerly YAAS)
The Lodge, 63 Bootham (just inside Bootham
Park Hospital entrance)
Mon, Wed: 9.00am - 8.00pm
Tues, Thurs: 9.00am - 4.30pm
Fri: 9.00am - 4.00pm
Tel. 01904 652104
newroads.org.uk
NHS Direct / NHS website
0845 4647
nhs.uk
North Yorkshire AIDS Action
20 St. Saviour's Place
Drop-in: Mon-Fri 10.00am-4.00pm
Tel. 01904 640024
North Yorkshire Credit Union
Community Savings Point at Customer Services Centre, Library Square Museum
Street.
Tuesdays 10.00am -
1.00pm
Tel. 01904 676633
nycu.org.uk
North Yorkshire Home Choice
northyorkshirehomechoice.org.uk
OOOOOO
Our Celebration
Highcliffe House, Highcliffe Court, Clifton
Tel. 01904 643364
email: ourcelebration
ourcelebration.org.uk
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Pathway Team
Tel. 01904 555389
Peasholme Centre
4 Fishergate
Tel. 01904 551901 or 551902
Peasholme Shared Housing
Basement Office, 28 St. Mary's
Tel. 01904 653930
peasholmecharity.org.uk
Pheby and Co Solicitors
(Housing Solicitors)
8A Front Street, Acomb
Tel. 01904 789900
PMS Team
Medical services for homeless people and
Travellers
Tel. 01904 725406
Police Headquarters
Fulford Road
Tel. 0845 60 60 247
Prince's Trust
Tel. 0113 236 8399
princes-trust.org.uk
Princess Royal Trust for
Carers
YCnet at youngcarers.net
email: young carers
and 18+ Service at carers.org
email: 18+ service
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Quitline
Daily until late:
Tel. 0800 002200
email: quitline
quit.org.uk
quitbecause.org.uk (for
under 18's)
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Relate
Sir Thomas Herbert's House,
14 Pavement
Tel. 01904 625971
relateweb.co.uk
Runaway Helpline
Tel. 0808 800 7070 (24hr freephone)
missingpeople.org.uk/runaways
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SASH (Safe and Sound Homes)
for Nightstop, Crashpad and
Supported Lodgings.
Referrals from Castlegate, Housing Options
Team, Pathway Team etc. through Single Access Point
Tel. 01904 652043
safeandsoundhomes.org.uk
email: SASH
Salvation Army
(Early Intervention and Prevention Team)
The Citadel, Gillygate
Drop-in: Mon-Fri: 9.30am-1.00pm
Tel. 01904 545096
Samaritans
89 Nunnery Lane
Tel. 655888 at any time
or call in between 8am-10pm (but call ahead to check someone's free)
If lines are busy Tel. 08457 909090
Saneline / SANEmail
Every day 6.00pm - 11.00pm
0845 767 8000
sane.org.uk
email through the website
Scarcroft Project
referrals from Castlegate, HOusing Options Team, Pathway Team etc. through Single Access Point
Tel.
01904 637233
Shelter
Mon - Fri: 8.00am - 8.00pm
Sat/Sun 8.00am - 5.00pm
Tel. 0808 800 4444
(free from most mobile networks)
shelter.org.uk/knowyourrights
Single Access Point
all referrals for supported accommodation and tenancy support schemes
Tel. 01904 554095
email: SAP
Southlands Road (Foundation)
referrals from Castlegate, Housing Options Team, Pathways etc. through Single Access
Point
Tel. 01904 675837
Survive
Mon: 6.30 - 9.00pm
Weds: 2.00 - 4.30pm
Tel. 01904 642830 or 638813
email: survive
Survivors UK (for men)
Mon, Tues: 7.00-9.30pm
Thurs: 12 noon - 2.30pm
Tel. 0845 122 1201
email: survivorsuk
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Tax Credits helpline
Tel. 0845 300 3900
direct.gov.uk or hmrc.gov.uk
The Press
yorkpress.co.uk
Tommy's Pregnancy Line
Mon-Fri: 9.00am-5.00pm
Tel. 0800 0147 800
tommys.org
Traveller and Ethnic Minority Support Services
Tel. Ruth Robson on 01904 554336 or
07881 678062 (mob)
TV Licensing
Payment Card helpline:
Tel. 0300 555 0286
tvlicensing.co.uk
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ucas.ac.uk
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Victim Support North Yorkshire
Mon - Fri: 8.00am - 8.00pm
Tel. 0845 071 0871
Voice and Influence Project
Tel. 01904 552350
yorkyouthcouncil.co.uk
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Walk-in Centre
31 Monkgate
(may be moving in summer 2012 to A&E at York Hospital)
7 days a week: 8.00am - 6.00pm
Tel. 01904 725401
Westfield Young Parents
Hob Moor Childrens Centre
Meets Mondays 10.00-12noon
Tel. 01904 551774
Witness Service:
Crown Court: Tel. 01904 655497
Magistrates Court:
Tel. 01904 637778
worth talking about
every day 2pm - 10pm
Tel. 0800 28 29 30
nhs.uk/worthtalkingabout
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YorBabe
Tel. Denise Robson on 01904 725436 or 07961 483687 (mob)
Yorclinic
new contraceptive and sexual health clinic
also for Young People's Sexual Health Outreach Team
31 Monkgate
Tel. 01904 721111
Drop-in and appointment times - but see website for changes / updates:
Mon - Wed: 8.30am - 7.00pm
Thurs: 12.00 - 7.00pm
Fri: 8.30am - 3.00pm
Sat: 9.00am - 12noon
Young people's contraceptive clinic
(under 25's) Fri: 4 - 7pm
Yorscreen
Tel. 01904 725440 or text 'TEST' to 80010
yorsexualhealth.org.uk
York Carers Centre
17 Priory Street
Mon - Thurs: 9.00am - 5.00pm
Tel. 01904 715490
yorkcarerscentre.co.uk
email: york
carers centre
York Central Library: see Explore York Library
York College
Sim Balk Lane
Tel. 01904 770200
Counselling Service: Tel. 01904 770333
Contraceptive and Sexual Health drop-in
Mon & Fri: 12-2pm:
Tel. 01904 725436
yorkcollege.ac.uk
York CVS
Priory Street Centre
15 Priory Street
Tel. 01904 621133
York Hospital
Wigginton Road
Tel. 01904 631313
Out of Hours GP Service
(Right hand side of Accident and Emergency)
6.00pm - 8.00am and all weekend
Tel. 0845 056 8060
York Housing Association
2 Alpha Court,
Monk's Cross Drive, Huntington
Tel. 01904 636061
York LGBT&Q Youth Project
Tel. 07767 318175 (leave message)
lgbyouthyork.org.uk
York Racial Equality Network
20 Falsgrave Crescent
Tel. 01904 642600
email: YREN
yren.co.uk
York Reach
6 Peckitt St (street next to fire station)
Tel. 01904 675040
York Register Office
56 Bootham
Tel. 01904 654477
email: registrar
york.gov.uk
York Volunteer Centre
Priory Street Centre
15 Priory Street
Tel. 01904 621133
or 07807 020993 (mob)
yorkcvs.org.uk
email: volunteer
centre
York Women's Counselling Service
York CVS, 15 Priory Street
Tel. 01904 652706 (leave message)
email: ywcs1958@aol.com
York Youth Hostel
42 Water End, Clifton
Tel. 0845 371 9051
yha.org.uk
yor-ok.org.uk
for local info on opportunities, rights
and services for young people and parents
YoungMinds Parents helpline
Mon-Fri 9.30am-4pm
Tel. 0808 802 5544
youngminds.org.uk
email: young
minds
Young People's Sexual Health Outreach Team
see Yorclinic
Youth Offending Team
10-12 George Hudson St
Tel. 01904 554565
york-yot.org.uk
Youth Support Services
General enquiries: 01904 552350
68 Centre: 01904 422203
Basement Project: 07768 926379
Castlegate: 01904 555400
Choose 2:choose 2
D of E Awards: 01904 552350
Heworth Lighthouse: 01904 552442
Moor Lane Centre: 01904 551761
YOT: 01904 554565
Zoo Skatepark: 07917 233511
myspace.com/thezooskatepark
facebook: 'basement york'
email: YPS
Phone Codes and costs: back to top
Calls from a BT
landline:
0844: max 5p/min
0845:
max 3.4p/min
0870: max 6.7p/min
use saynoto0870.com to search for
cheaper alternative numbers
0800 and 0808: free
01904: max 3.4p/min if calling from York
01- and 02- and 03- charged at standard geographic rate.
many packages offer cheaper costs.
Calls from your
mobile:
Costs vary depending on your provider
and the deal you are on but
the following are all charged at
the standard network rate (usually
20p/min):
0800: 0808: 0844:
0845: 0870
Some networks do not charge for 0800 and 0808 calls but you will need to check with your provider.
If you get free minutes to national numbers, use 0800buster.co.uk which gives you a national number to re-route your call.
0870 numbers are now being included as part of a low cost/ free bundle by some providers 030- numbers are included in any free deal you have.